October 2014: 79.1 in adult patient areas and 82.8 in pediatric care areas.While the most recent Press Ganey results by discharge date have shown slight movements, satisfaction scores have remained steady throughout the change and labor challenges. As of December 2014, patient satisfaction at Yale New Haven ranked in the 21st percentile - a 90% increase in percentile ranking over a 14 month period. ResultsĪt the end of October 2013, patient satisfaction was in the 11th percentile. The overhaul included a new union contract that six months later was complete in May 2014. Improvements in patient satisfaction scores were expected over time. The leadership at Yale-New Haven chose to move away from a management group in place for 30 years and a hotel-style, patient food service process to relying on Morrison to manage the change to the hotel-style food service process called Dining on Call. Patients and family members consider everything from renowned physicians and compassionate nursing care to clean floors and good food when rating their overall quality of and satisfaction with a hospital experience. This flagship member of Yale New Haven Health System annually has more than 80,000 discharges and more than 1,085,000 outpatient encounters. Located in the urban setting of New Haven, Conn., the 75-year-old organization provides comprehensive, multidisciplinary, family-focused care in more than 100 medical specialty areas as well as specialty hospital care to oncology, psychiatry and pediatric patients.Īs the primary teaching hospital for Yale School of Medicine, Yale-New Haven relies on the skill and expertise of more than 4,500 university and community physicians and advanced practitioners, 600 resident physicians and more than 12,000 employees. Yale-New Haven Hospital is a not-forprofit, 1,541-bed, tertiary medical center receiving national and international referrals. Our culture fosters the ability of our associates to provide solutions that address your needs with speed, substance and a success rate that no one else in the industry can rival. The group is for all patients and their families and aims to help individuals and their loved ones cope with the psychological and emotional burdens of their disease.įor patients at Yale New Haven Hospital, an advanced nurse practitioner dedicated to arrhythmia management is ready to assist, working closely with physicians to ensure a seamless inpatient to outpatient transition.Morrison Healthcare is uniquely geared to foster bold ideas and innovation in the food service management industry. Additionally, Yale New Haven Hospital runs the only Atrial Fibrillation Support Group in the state. We also offer a clinic in which doctors from electrophysiology and geriatrics work together to manage patients with recurrent falls and syncope, or fainting caused by low blood pressure. We routinely monitor implantable devices using remote technology to ensure patients’ safety, wherever they are.
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We offer a full range of device therapies, including pacemakers, defibrillators, and cardiac resynchronization therapy (CRT). Our operating suites are equipped with cutting-edge technology, including three-dimensional mapping systems, intracardiac ultrasound, and robotics.
Our Complex Ablation Program offers epicardial ablation to treat ventricular tachycardia and atrial fibrillation that originates from the outer surface of the heart. At Yale New Haven Hospital, our physicians operate Connecticut’s largest and most comprehensive program for ventricular tachycardia ablation, a procedure that eliminates the heart tissue that causes arrhythmia.
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